Here at Red Oak, we continuously ensure the integrity and security of the personal data of our customers, suppliers, and employees.

This is a description of how Red Oak understands data privacy and what we do to meet our obligations to you and our partners.

We protect your integrity and personal information, and we always strive to be transparent about how we handle your data. It is equally important to us that we treat it in a legitimate and fair manner.

Red Oak collects and uses only the personal data necessary to meet your requests and expectations of us. Additionally, we work hard to protect your data, never selling it to third parties. We only transfer information to trusted partners who need it to perform their tasks, such as transportation companies for deliveries or payment providers for processing transactions.

The information we collect mainly includes your name, payment details, address, phone number, and email address. We also collect data related to your device, access data, identification, location, and preferences. We do not collect data that is not necessary for the development, fulfillment, and marketing of our services.

When you provide us with your personal information to complete a transaction, process a payment, place an order, arrange delivery, or return a purchase, you are agreeing to the collection and use of your personal information for these specific purposes only. If we need your personal information for a secondary reason, such as marketing, we will ask for your consent or give you the option to opt out.

Our website is hosted by Shopify Inc., an e-commerce platform that allows us to sell our products and services. Your data is stored through Shopify’s system, which uses secure servers protected by a firewall.

If you choose a direct payment gateway to complete your purchase, Shopify will store your credit card data encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). Purchase transaction data is stored only as long as necessary to complete the transaction, and then it is deleted.

All direct payment gateways comply with PCI-DSS standards, which are managed by the PCI Security Standards Council, a joint effort of brands like Visa, MasterCard, American Express, and Discover. These standards help ensure the secure handling of credit card information by our store and service providers.

For more details, please read Shopify’s Terms of Service or Privacy Policy.

Our website may contain links to external websites that are not operated by us. Please note that we have no control over the content or practices of these websites, and we cannot accept responsibility for their privacy policies.

Continued use of our website will be considered acceptance of our privacy practices and personal information handling. If you have any questions about how we handle user data and personal information, please contact us at geral@redoak.com.