This website is operated by Red Oak. Throughout the site, the terms “we”, “us” and “our” refer to Red Oak. Red Oak offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - OUR DETAILS

This website is operated under the name Red Oak by [Your Company’s Legal Name], located at [Your Business Address], with the VAT number [Your VAT Number], phone number [Your Contact Number], and email at [Your Business Email].

SECTION 2 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 3 - YOUR INFORMATION

By using this Website, you consent to the processing of the stated information and data and declare that all the information or data provided is truthful and corresponds to reality.

The submission of personal information through the store is governed by our Privacy Policy. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or access to the Service without express written permission by us.

SECTION 4 - PRICING

The price of each product will be as stipulated at any time on our website, except in case of obvious error.

Our product prices are subject to change without notice. However, these changes will not affect orders already confirmed.

All prices are quoted in euros (€) and processed in euros (€). If your bank account is in another currency, the exchange rate will be determined by your bank/PayPal and not by Red Oak.

Prices shown on the site include the applicable VAT rate in Portugal but do not include shipping costs, which will be added at checkout.

SECTION 5 - PRODUCTS

All product images are for illustrative purposes only. We have made every effort to display the colors and images of our products accurately, but we cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction at our discretion. All descriptions and prices of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 6 - ORDERS

To make any purchase on this site, you must have an email account, and your browser must accept cookies and pop-ups to enjoy the full navigation experience of the online store.

To purchase products online, the user should:

a) Find the product(s) you want;
b) Select and add them to the cart;
c) Register your personal information, which will be incorporated into our database as per our Privacy Policy, including delivery and billing addresses, payment methods, and VAT number;
d) Review and confirm your order.

Once payment is validated, you will receive a confirmation email with the payment method details. Your order will be delivered to the address provided during the checkout process.

Red Oak reserves the right not to accept or cancel confirmed orders for the following reasons:

• Product unavailability;
• Payment issues;
• Incorrect or unverifiable billing details;
• Pricing errors;
• Delivery issues with the provided address.

We also reserve the right to refuse or limit any orders made through our site.

SECTION 7 - PAYMENTS

We accept payments via PayPal, Bank Transfer, MBWay, Google Pay, Apple Pay, and credit cards (Visa, MasterCard, Maestro, American Express). Credit cards are subject to verification and authorization from the issuing entity.

SECTION 8 - DELIVERY

Orders are dispatched Monday to Friday, excluding holidays, and are shipped within 48 business hours following order confirmation.

In case of product unavailability during order processing, we will notify you and provide a refund within 15 days.

If you do not receive your order within 30 days from payment, please contact us at [Your Email Address]. After this period, we are not responsible for lost orders.

SECTION 9 - RETURNS

Users have the right to cancel their order within 14 days, as per applicable consumer protection laws. This right is valid if the products are unused, retain their original characteristics and tags, and are returned complete with all accompanying materials.

Refunds will be made using the same payment method used for the original transaction.

SECTION 10 - INTELLECTUAL PROPERTY

The information contained on the website is protected by intellectual property laws. Red Oak’s trademarks, product names, designs, and content cannot be copied or used without written consent.

SECTION 11 - APPLICABLE LAW AND JURISDICTION

The use of our website and purchase contracts made through this page are governed by Portuguese law.

SECTION 12 - ERRORS AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time, even after an order is placed, without prior notice.

SECTION 13 - CONTACT INFORMATION

Questions regarding the Terms of Service should be sent to [Your Email Address].